Equita seek to collect all outstanding amounts as quickly and easily as possible. A combination of postal notices, doorstep visits and outbound telephone calls are used to maximise contact with those in debt. Whether you are contacted by letter, phone or in person, the most important thing is NOT TO IGNORE IT.
Below are questions that we are often asked:
I have received a letter/hand delivered notice, what should I do?
The letter will include a contact telephone number and it is important that you speak to somebody immediately on receipt of the notice. If you ignore the notice you will incur further charges.
What happens if I ignore the letter?
Unless instructed otherwise by our clients, recovery action will continue and the bailiff may remove your goods for sale if you do not address payment of the arrears.
I have received a letter for someone who does not live at my address, what should I do?
Equita rely on the information passed to us by our clients to be accurate. If you are not the person on the notice it is essential that you contact us immediately so we can update our records and advise our client of the same. If you know the person the letter is addressed to or have a forwarding address or contact telephone number, please let us know and we will advise our client immediately. To email this information, please click here. Alternatively you can write to us at Equita Limited, 42-44 Henry Street, Northampton, NN1 4BZ or telephone us on 0844 5618807.
What happens if I can’t pay?
If you are unable to pay the debt in full it may be possible, under certain circumstances, to accept a short term arrangement. It is likely that the bailiff will visit your premises and decide what the next appropriate course of action is.
How can I pay?
Equita offer a range of payment options dependant upon the type of debt owing. Payment options include:
- Cash to the bailiff
- Credit/debit card (click here to pay online now)
- Direct debit
- Post office
- Postal payments to Equita Ltd, PO Box 30, Erith, DA8 1ZJ
- Banker’s draft/building society cheque
- Counter payment at any of our offices
All payments must be made to Equita Ltd to include all fees and charges incurred. Please ensure that your bailiff reference number, name and address accompanies all payments.
I have a dispute relating to the debt/offence, what can I do?
Equita will not cease action on recovery of the debt unless instructed to do so by our client.
How much will I be charged?
Equita will apply charges to your debt during the recovery cycle dependent upon what stage has been reached. All charges are in accordance with the relevant legislation and individual contracts. Details are as follows:
How can I complain about Equita and its employees?
Equita and its employees will endeavour to collect the debt as quickly and as easily as possible. Inevitably a bailiff call may be a stressful event but we expect all of our employees to act in a professional manner. If you feel that you have been treated badly or the bailiff has acted incorrectly, you should write to :
The Complaints Manager, Equita Ltd, 42-44 Henry Street, Northampton, NN1 4BZ or alternatively you can email us your complaint by clicking here.
Equita is a member of the Civil Enforcement Association (CIVEA), which operates a formal complaints procedure. Should you not be happy with the response provided by Equita, please write to CIVEA.
NB – Both associations will not deal with any complaints unless you have tried to resolve the complaint with Equita first.