“Equita have been working for the council since 2001 and have designed a tailor made service which suits our individual needs. Equita continue to exceed targets and objectives they are set whilst maintaining a customer focused service”. Sefton Metropolitan Borough Council
Unpaid parking fines and traffic offences are one of the hardest debts to manage. With many types of council seeing a drop in parking income, effective recovery of unpaid amounts is more important than ever.
From the inception of decriminalised parking in London, Equita quickly established itself as the undisputed leader in designing and implementing collection solutions.
Recognising that there are those who genuinely struggle to pay Penalty Charge Notices (PCN) and those persistent evaders with a track record of non-payment we are able to bring to the market our many years experience in designing collection options for local government.
“Equita’s approach is one of integrity and professionalism together with a continuing high commitment to us to ensure that we are provided with the service we require.” Plymouth City Council
Equita understands that every local authority has its own detailed policies. We also know how important it is in relation to particularly vulnerable social groups. That’s why we will never assume an approach without checking it with our clients first.
It’s for this reason that clients can choose from a practical range of pre-warrant, warrant enforcement and tracing options.
Unrivalled Payment Flexibility to Maximise Your Recovery Chances
Equita believes in ease of contact and payment, which is why we offer debtors 15 different types of payment methods to help clear their debt quickly and efficiently, before any undue costs are incurred.
Early engagement and a flexible approach deliver the most appropriate recovery tactic for each individual and are all hallmarks of our service.
Keeping You in Touch at Every Stage
Whether you are accessing your portfolio of live cases via the Web or requesting statistical reports, Equita has the facilities in place to ensure this occurs instantaneously and that the service provided exceeds your expectations.
Equita does not believe in a “one size fits all” policy, which is why we invest heavily in systems, staff and resources to ensure that each of our contracts is delivered efficiently, effectively and successfully whilst adhering to individual specifications at all times.
Penalty Charge Collection Options
Whether you are chasing on street, off street or moving traffic offences we provide real choice in our collection options. Pre- Debt registration provides choice even before the debt is registered as a warrant.
Our flexible warrant enforcement approach combines proactive collection with effective enforcement options. Use of the latest technology allows us to deliver what is often acknowledged as the most effective persistent evader collection solution.
Key aspects of our services include:
- Helping You Save Money:
Tried and tested pre-warrant data cleansing avoids chasing uncollectable debts
- Keeping Costs to a Minimum:
Pre –Warrant collection options offers your debtors a final chance to avoid any further costs
- A Team You Can Trust:
A 50 strong telephone collections team and dedicated client support staff
- An Individual Approach:
Taking into account your policies and preferences at every stage. We never assume anything.
- Collecting Debts Other Agencies Can’t:
Use of the latest mobile Automatic Number Plate Recognition systems tracks persistent evaders seeking to avoid payment