“Equita have acted for Liverpool Direct Limited in the collection of Council Tax and Non Domestic Rates for several years.
In our experience Equita deliver an effective, quality service through a local office with a commitment to quality and customer care. They achieve excellent collection performance whilst generating the minimum number of complaints. Equita are consistently one of our top performing bailiffs which is reflected in the amount of work passed to them and the willingness of Liverpool Direct to renew their contract.” Liverpool Direct Ltd
Whether large or small, 180 Local Authorities turn to Equita every day for the efficient and effective recovery of Local Government debts.
We operate across London Boroughs, Metropolitan Councils and rural District Authorities, offering a range of collection options which are flexible, practical and proven to get the results you need.
Working in partnership with Local Government, Equita understands the importance of upholding your reputation, particularly where vulnerable debtors are concerned.
With Equita, you can always rest assured of our sensitivity and professionalism.
Every one of our telephone specialists is trained in debt negotiation and customer care and Equita’s commitment to training is solid: we are one of only a small number of companies who train bailiffs to City & Guilds approved levels.
Equita does everything in its power to encourage early engagement and settlement of the debt. The use of flexible contact approaches and the provision of multiple payment options are all designed to minimise costs and maximise results.
- Debtor Friendly:
Local rate or free phone numbers are available for their exclusive use. A user friendly messaging and call back facility is provided if they’re phoning out of working hours. Also with 15 different payment options to choose from, we’re maximising the chances of success for you.
- Transparency At All Times:
Our client web access will keep you up to date as regularly as you’d like. Access to real time data, full case history and updating facility provides real transparency.
- Keeping In Touch Is Easy:
Our hi-tech IT systems are compatible with 90 % of our clients’ software. But don’t worry – if yours doesn’t match up, we’ll devise a system that does. And all at no extra cost.
Council Tax Collection
In a time of recession or credit crunch instances of unpaid Council Tax can escalate to a crisis point within a short space of time, not just for the local authorities chasing the debt, but for the individuals who owe it to them.
Can’t pay or won’t pay? Equita have access to the relevant information that enables us to decide which category each debtor falls into, and ensure that recovery action is tailored to an individual’s circumstances.
Our comprehensive council tax collection service includes:
- Helping Your Debtors:
14 day pre-bailiff letter sent free of charge. Collection and administration of payments at no extra cost
- Effortless, Automatic Payment:
Direct Debit, Attachment to Earnings or Benefits or payment via one of our 15 payment options
- Flexible Contact Options:
A phone call, a letter, a field agent, or all of the above? We’ll help you decide.
- Trained Telephone Specialists:
For effective outbound telephone campaigns, trained in negotiation and debt management
- Tracing The Untraceable:
In-depth specialist tracking services
- Security Conscious Communication:
Encrypted data exchange for your peace of mind
- Sharing Our Expertise:
Half day training workshops for your revenues staff
- FREE CAB/Advice Agency Training From Industry Insiders:
We offer top level, practical training to Citizens Advice staff
- Notice Serving:
Cutting down on your administration time and paperwork
- More For Less:
Our range of added value services offer real savings and service options
Non-Domestic Rate Collection
Times have never been tougher for businesses, which can often spell trouble and a lot of time wasted for local authority professionals charged with collecting Non-Domestic Rates.
Equita is unrivalled in its experience of this type of collection. A team of specialists will design and implement a service specification specifically for your business debts.
Our comprehensive, non-domestic rates collection service includes:
- Accurate Assessment of Ability To Pay:
We undertake company searches on all limited companies as standard
- Fast-Track Enforcement Option:
Our bailiffs can be dispatched within 24 hours if required
- Specialist Enforcement Personnel:
We recognise that different debts require different skills that’s why we employ and train dedicated NNDR collections staff
- Daily Feedback For Peace of Mind:
We report back when you tell us to
- Transparent Reporting Process:
We’ll report back to you with exactly what we’ve done and when
- National Coverage:
Our reliable, proven service is only a phone call away
- More For Less:
Our range of added value services offer real savings and service options
Added Value Services
Equita remain at the forefront in developing additional services that provide added value to local authorities and help council target valuable resources at key frontline services. Our ever expanding range of services includes:
- Service of warrants with and without bail
- Void property inspection service
- Contract specific training provided to all clients free of charge
- Full insolvency and bankruptcy service