“The Council has used Equita for the collection of Sundry Debts for a number of years. Their collection performance is consistently good whilst they attract very few complaints in the manner in which they act on our behalf. I would not hesitate in recommending them for the recovery of Sundry Debts.” Northampton Borough Council
Since its creation, Local Authorities have looked to Equita to recover money relating to overpayment of housing benefit, non payment of housing rent, former tenant arrears and other miscellaneous Local Authority debts.
Our 130 years’ combined experience means that we understand every case and circumstance is different. Whether we are collecting overpayment of housing benefits or a miscellaneous debt, Equita will create a recovery scheme that is tailored to the council’s needs.
Debt Collection Experts Producing Maximum Results
For your peace of mind, Equita allocate clients their own sundry debt manager on call, just in case you need a professional opinion as the case progresses.
Equita will help you decide the most appropriate and efficient method of collecting the debt, whether this is based around written correspondence, pro-active telephone campaigns or personal visits.
With our help, you can decide the best course of action with confidence and clarity.
Once your collection procedure’s been decided, our 50 highly trained telephone specialists and 200 field personnel will work tirelessly to chase and secure your money.
We boast excellent results because of our debtor friendly approach: when calling our customer call centre, debtors have 15 simple and convenient payment options to choose from, all backed by a user friendly, round the clock voicemail facility in case they phone outside normal working hours.