Birmingham City Council (Council Tax)
“Birmingham City Council agrees annual collection targets with Equita and during the last 4 years they have consistently exceeded our expectations in terms of cash collected and performance delivered. There is an ongoing commitment to support the aims of the service both through the innovative use of new technology and adopt flexible working practices.”
Birmingham City Council (Non-Domestic Rates)
"Birmingham City Council has the largest number of business rate properties in the country. The types of properties are extremely diverse both in terms of their size and the type of ratepayer. These can vary from the local corner shop trader to a multinational company.
The business rate section has been able to work in partnership with Equita to maximise the collection of business rate and Equita have met all targets that have been set. They have proved to be flexible in their approach to collection as evidenced by their ability to target types of properties or particular areas of the city as directed.
Birmingham also has a "3 Business Rate Improvement Districts"; these are still relatively new and Equita have experience of collecting the levy created by this process.
I believe that Equita have the experience, knowledge and resources to be able to collect business rates and BID Levy in any local authority.”
Colchester Borough Council
“Equita has been the principal supplier of bailiff services to Colchester Borough Council Parking Services since 2002. What puts Equita a cut above most of their competitors in my experience is the professionalism of their staff at both the sharp end and in the back office. Whilst nobody welcomes a bailiff on their door step, I am pleased to say that Equita's policy of adopting a firm but fair approach means that complaints to the Council about the conduct of bailiffs are the exception rather than the rule in Equita’s case. As far as the back office is concerned, Equita's investment in the latest IT and communication systems ensure that staff always have up to the minute information available at their finger tips. Overall, I believe that Equita's performance and client service takes a lot of beating.”
Lancaster City Council
“With over 20 years experience of working in the area Equita consistently deliver an effective collection service which is sensitive to local issues and local demands. We have built a strong partnership with the Liverpool office who are always available to address any compelling issues.”
Leeds City Council
“Equita have been providing bailiff services to Leeds City Council since 2005. Their ability to operate a truly nationwide service whilst exercising local knowledge to Leeds is second to none. The staff allocated to our contract, both administrative and enforcement, clearly understand our needs and requirements and are always available and happy to assist my team with any queries or questions we may have. They have also participated in an “Open Day” where members of the public and other council staff members could visit us and develop a clear understanding of our operations and partnerships with external contractors. At this day, they were able to demonstrate and discuss some of the technologies used to help debtor’s clear their debt at the earliest possible stage without incurring any undue actions and costs.
I would have no hesitation in recommending Equita to any local authority that is looking for a personal, professional and specialised service.”
Liverpool Direct Ltd
“Equita have acted for Liverpool Direct Limited in the collection of council tax and Non Domestic Rates for several years.
In our experience Equita deliver an effective, quality service through a local office with a commitment to quality and customer care. They achieve excellent collection performance whilst generating the minimum number of complaints. Equita are consistently one of our top performing bailiffs which is reflected in the amount of work passed to them and the willingness of Liverpool Direct to renew their contract.”
London Borough of Brent
“Equita has collected Council Tax and Business Rates owed to Brent since May 2003. The level of service provided by Equita has continuously met our requirements. We have found Equita to be responsive to our requests, to adhere to the code of conduct set and to be willing to review and implement initiatives to improve collection.
During that time we have found communication to be good, with Equita responding promptly to any queries we may have, providing regular updates on performance, attending monthly meetings with Brent and providing access to their computer system.”
London Borough of Enfield
“I have been dealing with Equita for a number of years and find their service delivery and performance consistently high. Close contact with our Account Director ensures any problems are ironed out at once. We have been particularly grateful for their dedicated IT support during our system transition which meant that when required a new interface with our ICPS system was tested and working when required.
I would have no hesitation in recommending Equita as a collections partner.”
London Borough of Islington
“Since 1998 London Borough Islington has employed Equita to collect unpaid Council –Tax/ National Non Domestic Rates. The partnership works well, mainly because contacting their office is always possible, the staff are very helpful, the service is tailored to meet our specific needs and the company will react quickly when problems arise.
Collection rates are consistently high and the quality of bailiffs employed by Equita is excellent.
Contact is maintained through Equita’s dedicated account manager whilst regular contact with senior directors is equally helpful.
I would have no hesitation in recommending this company to other local authorities looking for a professional and reliable bailiff company.”
London Borough of Redbridge
“The London Borough of Redbridge has used Equita’s services since 1999. We find their responsiveness to our requirements excellent and demonstrate a real commitment to year on year improvement. They regularly take part in collection blitzes to assist year end performance and we have built up a strong and trusting relationship with staff at the highest levels.”
Sefton Metropolitan Borough Council (Parking Services)
“Equita have been working for Sefton Council since 2001 and have designed a tailor made service which suits our individual needs. Equita continue to exceed targets and objectives they are set whilst maintaining a customer focused service”.
Sefton Metropolitan Borough Council (Revenues Services)
“Sefton have been an EQUITA client for a number of years. Operating from their offices in the centre of Liverpool they have always provided an effective and efficient service. The close proximity of their location to our headquarters in Sefton has the advantage that all the EQUITA staff have a wealth of local knowledge when it comes to the prompt recovery of outstanding amounts, whilst at the same time are able to fully understand the needs of the individual customer and deal with them in both a sensitive and professional manner.